Policies
Cancellation & refunds.
Plans change. This page sets out what happens when they do — what you get back, how to reschedule, and what we do if we are the ones who have to cancel. Written plainly, because nobody should need a lawyer to read a booking policy.
Last updated: 14 August 2026 · Applies to all bookings made through this website, by phone, or by WhatsApp.
1. How to cancel or change a booking
Tell us in writing — email [email protected] or message +91 77508 17816 on WhatsApp. A cancellation takes effect from the time we receive your message, not from when you decided. If you cancel by phone, please follow up in writing so there is a record of the date.
Include the name the booking is under, your arrival date and the program you booked.
2. Deposits
A booking is confirmed once we receive a deposit of 25% of the total. The balance is payable on arrival.
3. Cancellation by you — stays and weekend packages
For the 3 Days Family Gateway, Wellness Stays and any other room booking:
| You cancel | What is refunded |
|---|---|
| 15 days or more before arrival | Full refund |
| 7–14 days before arrival | 50% refunded |
| 3–6 days before arrival | 25% refunded |
| Less than 3 days before arrival | No refund |
4. Cancellation by you — retreat programs
The 7-Day Diabetic Retreat and other structured programs run on fixed start dates with a place held for you in the Panchatatwa unit, a therapy schedule planned around your assessment and a kitchen buying for the week. Cancelling late leaves that place empty, so the terms are firmer:
| You cancel | What is refunded |
|---|---|
| 30 days or more before the start date | Full refund |
| 15–29 days before the start date | 50% refunded |
| Less than 15 days before the start date | No refund, but one transfer to a later start date within 6 months |
5. Rescheduling instead of cancelling
Where we can, we would rather move your dates than keep your money. You may reschedule once, free of charge, if you tell us at least 7 days before arrival and we have space on the new dates. Rescheduling later than that is treated as a cancellation under the tables above. Rescheduled bookings must be taken within 6 months.
6. Arriving late, leaving early, not arriving
Stays are charged for the nights booked. If you leave early, unused nights are not refunded. Pre-paid therapy sessions you have not taken are refunded in full. If you do not arrive and have not told us, the booking is treated as a no-show and no refund is due.
7. If we have to cancel
Occasionally we may need to cancel or cut short a stay — severe weather, a monsoon that closes the trails, a failure of water or power on the campus, a public-health direction, or a program that does not reach its minimum number of guests. If that happens you may choose either a full refund of everything you have paid for the affected days, or a credit to rebook on dates that suit you.
We are not able to refund travel you have booked separately, so please consider travel insurance for a long trip.
8. Medical circumstances
If you or an immediate family member falls ill and you can show us documentation, tell us as early as you can. We look at these case by case and will normally offer a reschedule or a credit rather than apply the table above. We would rather you came when you are well.
If our physician assesses on arrival that a therapy or program is not suitable for you, you will not be charged for the therapies you cannot take.
9. Groups, offsites and whole-campus bookings
Corporate offsites and large group bookings are quoted individually and carry their own cancellation terms, set out in the written quote you receive. Where those terms differ from this page, the quote takes precedence.
10. How refunds are paid
Refunds go back by the same route the payment came in, to the account that paid. We aim to process them within 7 to 10 working days of agreeing the amount. We do not charge an administration fee on a refund. Any charge the bank or payment gateway levies on the transfer itself is deducted.
11. Questions
Talk to us before you cancel — often there is an option that suits you better. Email [email protected], WhatsApp or call +91 77508 17816.
The Reversal by Simino, Near Jhumuka Dam, Bhubaneswar, Odisha 752054, India.
